What AI Actually Does When You Send a Prompt

The short version
When you send a prompt, the AI does not “understand” it like a human. It converts your text into tokens, runs them through a neural network, and predicts the next tokens that most likely follow, based on patterns learned during training.
That’s it. Everything else is packaging.
Step 1: Your prompt gets turned into tokens
Your message is chopped into pieces called tokens. Tokens are not always words. They can be parts of words, punctuation, or short strings.
Why this matters:
- longer prompts cost more and take longer
- there’s a hard limit to how much can fit in the context window
- wording changes tokenization, which can change results
Step 2: The model builds a “context” from everything it can see
The model doesn’t just read your latest message. It sees a stack, usually like:
- system instructions (highest priority rules)
- developer instructions (product rules, formatting, constraints)
- your conversation history
- any retrieved context (documents, web results, database snippets)
- your latest prompt
It blends all of that into one context.
Why this matters:
- the same prompt can produce different answers depending on prior messages
- “it ignored me” is often because something higher priority conflicted
- long conversations can push important details out of the window
Step 3: It runs the tokens through attention
This is the “transformer” part.
Attention is basically the model deciding which tokens matter most for predicting what comes next. It’s not reading linearly like a human. It’s weighting relationships across the entire context.
Why this matters:
- the model can connect distant details
- it can also latch onto the wrong detail and go off track
- phrasing and structure change what it attends to
Step 4: It predicts the next token, then the next, then the next
The model generates output one token at a time. Each token depends on the previous tokens.
It’s like autocomplete with a very large brain, except it can produce coherent multi-paragraph output because it was trained to do exactly that.
Why this matters:
- once it starts down a path, it may keep going even if the path is wrong
- “hallucinations” are often confident completions when the model lacks real grounding
- clarity in your prompt reduces the space where it improvises
Step 5: It samples, not just “chooses the best”
The model doesn’t always pick the single highest-probability token. Many systems use sampling to balance creativity vs determinism.
Tuning knobs affect this:
- higher randomness makes outputs more varied
- lower randomness makes outputs more consistent
- reasoning modes may run internal planning before responding
Why this matters:
- you can get different answers to the same prompt
- for business workflows you want repeatability, not randomness
Step 6: If tools are enabled, the model may call them
Modern AI systems aren’t just text generators. They can decide to call tools like:
- search
- databases
- CRMs
- calculators
- code execution
- file search and document retrieval
The model outputs a tool call request, the system runs it, then the results come back into context, and the model continues.
Why this matters:
- tool use is how you get real reliability
- the model alone doesn’t “know” current facts unless it’s grounded
- tool failures are a major source of agent failures
Step 7: If retrieval is enabled, it injects evidence into context
RAG (retrieval augmented generation) means the system searches documents, grabs relevant chunks, and injects them into the context so the model can answer based on actual text.
Why this matters:
- reduces hallucinations
- enables document-grounded answers
- makes the system only as good as the data quality and chunking
Why AI can sound right while being wrong
Because it’s optimizing for plausible continuation, not truth.
If the model has weak evidence, it will still produce fluent output because fluency is easy. Truth requires grounding.
So the rule is:
- if it’s a knowledge question, use retrieval or tools
- if it’s a business action, validate outputs
- if it’s high stakes, require approvals
How to prompt so the model behaves like a system
If you want consistent outputs, structure your prompts like instructions to an operator:
- define the goal
- provide constraints
- specify inputs
- specify output format
- define what to do when info is missing
- define when to escalate
The more you leave ambiguous, the more the model improvises.
When you send a prompt, the AI tokenizes it, builds context, uses attention to weigh what matters, predicts the next tokens, optionally calls tools, and generates a response. It’s powerful, but it’s not magic and it’s not a mind.
You get reliability from structure, grounding, validation, and good workflows. Not from begging the model to “be accurate.”
Neuronex Intel
System Admin